Frequently Asked Questions

Please read through our frequently asked questions and responses to improve your knowledge of the VPD app.

If you don't find answers to your questions below, kindly send an email to [email protected]

You can download the app from Google Playstore or Apple app store to your mobile devices.

It’s simple to get started. user is on boarded within 3 minutesSimply follow the prompts to setup your VPD account. You will be required to use your bank verification number (BVN). In case you don’t remember it, you will get USSD shortcode to assist you retrieve it. The universal code to check BVN *565*0# can be used for Nigerian mobile operators, which include MTN, 9mobile, Airtel, and Glo).

To complete your registration, you will choose a username and password which you will have to type in each time you access your account. Passwords must be at least 8 characters and have a combination of letters, special characters and numbers ( Upper case, Lower Case, Special character and Number).

We ask you a few questions to verify your actual identity. This is the only way we are able to confirm you are who you say you are. We ask questions that only you can provide. This protects you and your account from intruders

Oh No, Please contact our support team immediately through the HELP button and we can set you up or you can reach out directly to us through [email protected] or +2348036314018.

Please be aware that the email verification process is done after you have successfully onboarded via the activation link sent to your registered email address. For the BVN verification, the entered BVN details must be a Valid BVN number that exists and corresponds to details (Full name and Date of birth) on file

Kindly call the SUPPORT Team: +2348036314018 so that we can place a restriction on your mobile app account pending the time you will get another phone to set-up the app.

Alternatively, you can log into your VPD account with another phone by answering the security question you set up when registered.

The easiest way to reach us is to Chat With Us by tapping on the Live Chat, this can be found on the contact us page within the app.".

Download the VPD app on the app store or Google play and follow the prompts on your phone.

Yes, your funds are safe with us. We secure all our digital accounts with the highest security encryption with a level of assurance 4 (LOA 4) and the best security practice in the virtual wallet and digital banking world.

You can fund your VPD account from any Nigerian bank through card or bank transfer with (USSD or banking app transfer).

Once a transaction has been initiated on the VPD, it cannot be canceled by the user so check before you transact. However you can contact our support team for assistance.

It is Free for all VPD users.

A sub account is a segregated account nested under a main wallet account. Each sub account can be created for each currency type (USD, EUR and GBP). N:B Please note that a payment transaction cannot be done using with a sub-account.

Funds can be transferred from the main wallet account to any sub-account created and from any sub-account to the main wallet account. The following FX conversion is instant and transparent.

Recurring payments, also known as AutoPay, is a service that allows you setup automatic payment orders at an interval set by you. Funds will be automatically debited from your wallet account according to the options you have set.

In simple steps, to enable the recurring payment function,

  • Select the Menu (+) button:
  • Click on the “Recurring Payment” option, then follow the steps

Cashback is a bonus for every payment transaction you make on the app. There is 3% cash bonus for every payment transaction that gets remitted into your cashback account. on payments.

NB:

  • Cashback is not obtained on all transaction. E.g bank transfer is a transaction with no cashback
  • Also, in the future cashback option for each service transaction will be reviewed from time to time so it may vary or be removed over time
  • Lastly, kindly note that the funds in cashback account is available for use after 90 days.

The system has been configured for BVN validation. The registered Date of Birth must correspond with the submitted BVN. We advise you to recheck and ensure you entered the right BVN together with its corresponding registration details to complete the sign-up process.

You can generate payment link to request payment from friends and families. Payment link can be sent in multiple ways: social media channels like WhatsApp, Facebook or even email and SMS.

Simple steps, to create a payment link,

  • Select the Menu (+) button
  • Click on the Request option, then follow the steps

Please click on forgot password on the login page, you will be required to enter your account username, the an OTP is sent to the registered email address. You will be required to enter the received OTP to proceed to your account password reset.

Registration details can be edited, updated and modified on the app , kindly tap on the “more” button then choose the the option to “Edit profile”, it will take you to where you can update your details. However, please be informed that the following listed information can neither be changed nor edited.

  • Registered phone number
  • Registered email address
  • Bank verification number (BVN)
  • Full name

Notifications can be controlled from the app dashboard, Please see below the steps

- Tap on the “More” button
- Choose the “preferences” option,
- Select “Notifications” option, - Choose either the enable or disable notifications.

Yes, there are funding limits set by our Risk & Compliance Unit, it may vary from time to time depending on the existing operation. However, for transfers to other VPD users, there is no minimum amount.